Airport Assistance Services

At ATL, AirportAssist offers fast-track clearance through security checkpoints in the Domestic Terminal and International Concourse F — ideal if you’re short on time or flying premium.

Our team greets you curbside at the Domestic or International entrances, assists through check-in, and escorts you to your gate in ATL’s sprawling layout to avoid any confusion.

With AirportAssist you can access pay-per-use lounges like “The Club ATL” in Concourse F (Mezzanine) or airline partner lounges across ATL for rest, shower and refresh.

From private arrivals to expedited immigration/CBP processing in Concourse F at ATL, AirportAssist ensures a discreet and premium experience for VIP travellers.

We arrange dedicated greeters, priority security routes and stroller/wheelchair support at ATL’s terminals — especially helpful for elderly, children or passengers requiring extra care.

AirportAssist arranges for a porter to meet you at baggage claim at ATL’s Domestic or International terminal and deliver your luggage directly to you or your ride, relieving you of heavy lifting.

• Domestic to domestic: 60 minutes (if same concourse)
• Domestic to international: 90–120 minutes
• International to domestic: 120+ minutes to allow immigration + transfer
• Airport offers secluded resting spots or nearby hotels via ATL SkyTrain.
• Visa/transit: Non-US travellers must check US CBP requirements.
• Security wait times fluctuate: refer to ATL real-time wait indicators.
• Hartsfield-Jackson Atlanta International Airport Ultimate Travel Guide.
• Dining, shopping and relaxation options available throughout ATL.

1. ATL has two major terminals and seven concourses — allow extra time for transfers.

2. The “Plane Train” runs 24/7 connecting all concourses for quick movement.

3. Free unlimited Wi-Fi (“ATL Free WiFi”) is available throughout the airport.

4. Re-check baggage for international transfers — confirm with airline.

5. Families can use quiet zones or lounges near Concourse B or C.

6. Elderly or mobility passengers should request escort services for long walks.

7. Lounge options: Concourse F mezzanine — showers, runway views, day-pass entry.

8. For 5+ hour layovers, take MARTA Rail to downtown Atlanta (20–25 mins).

9. Explore ATL’s rotating art displays in the transportation mall tunnels.